Search for:    
String match:      
Search in:        
Home Featured Submit Link To Us Contact Us



C: \ Business \ Databases & Tools \ Call Center Manager 8.5.2
Call Center Manager 8.5.2 - Detailed Description Page
Click to view Call Center Manager 8.5.2 screenshot
Program ID: 31024
Author: Voicent Communications, Inc     All programs by this author
Downloads: 266
License: Freeware [?]
Cost (USD): -
Operating Systems: win2000 winxp winvista winvistax64 win7x32 win7x64 winserver
Size: 367K
Release Status: new
Last Updated: 2012-11-03
Our Rating: Not rated yet...
Users Rating: not rated yet     (total votes: 0)
Feedback: Report broken download     Report spyware [?]
Download Call Center Manager 8.5.2

Call Center Manager iconCall Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, and easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.
Use it to:
Manage Agent Performance Quality; Easy call monitoring and recording; whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules; Automatically tracks and adjusts Call Drop thresholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track; Real-time summary stats for call volume, line usage, agent and campaign performance. Automatically measures and adjusts the pace of outbound calls. This ensures Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allows quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents. Tracks, collects, and reports statistics of call volume, line usage, dropped-call rates, current and historical campaign performance.


Keywords: agent management, agent monitor, call center, call center management, call center report, call center software, contact center, contact center software, telemarketing, telemarketing software, predictive dialer, FTC's Safe Harbor requirement,

Recent Changes: Call Center Software - New features and enhancements

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Internet connection

PAD file URL: http://www.voicent.com/ccm_pad.xml



Latest Releases in Business - Databases & Tools
Universal SQL Editor iconUniversal SQL Editor 1.7.6   (2016-10-18)   update
Intellisense enabled SQL editor for Oracle, DB2, SQL Server, Sybase, etc.
DataPipe Database Search Replace iconDataPipe Database Search Replace 4.0   (2015-02-02)   update
Advanced search replace in databases with patterns, fuzzy and sounds like match
Ace Contact Manager iconAce Contact Manager 7.1.99.107   (2014-04-25)   update
SME -Manage Customer, Product, Provider & Campaign with ACE Contact Manager CRM
CardBase 2000 iconCardBase 2000 4.0   (2013-05-20)   update
Store names, numbers and web sites in this address book and dialer.
NET Reports iconNET Reports 3.0   (2013-03-12)   update
NET Reports 3.0 a client/server solution for generating powerful reports.
Advanced ETL Processor iconAdvanced ETL Processor 3.6.2.0   (2013-01-10)   new
Extract, transform, validate and load data into ANY database
DBF Viewer 2000 iconDBF Viewer 2000 4.85   (2012-11-29)   update
DBF Viewer is a powerful tool for dbf viewing, editing and optimizing dbf files
Call Center Manager iconCall Center Manager 8.5.2   (2012-11-03)   new
Call Center Software to manage, monitor, and track agents with real time reports
DTM Schema Comparer iconDTM Schema Comparer 1.09.00   (2012-09-18)   update
DTM Schema Comparer is a visual database schemas comparison/synchronization tool
BBPlayers iconBBPlayers 1.75   (2012-09-16)   update
Baseball player development system




All Programs:
0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

All Authors:
0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

RSS Feeds:
(Current Category)
RSS Feed for New Releases and Updates New releases & updates
RSS Feed for New Shareware Releases New shareware releases
RSS Feed for New Freeware Releases New freeware releases
RSS Feed for Most Popular Software Most popular software
RSS Feed for Top Rated Software Top rated software
Feeds List in OPML Feeds list in OPML

Partner Sites:
Advertise on this site
eNuff Games
Excess Download

Follow-up Mailer Autoresponder iconFollow-up Mailer Autoresponder 4.0.0: Instantly send information to your potential customers and follows up with them. Page Popup Maker iconPage Popup Maker 2.0.2: Create popups - page load/close, links, form buttons mouse over, image links. IE Guardian iconIE Guardian 7.0.0: Customize and protect your IE settings against malicious changes. POP3 Sweeper iconPOP3 Sweeper 2.0.2: Delete unwanted email messages from all your email accounts. Anti spam filter.

Home | Featured | Submit | Link To Us | Contact Us | FAQ | About Us | Advertise